Refund & Return Policy

At Seevee Fashion, customer satisfaction is important to us. As we operate as a wholesale supplier, we request all customers to carefully review this policy before placing an order.

Wholesale Orders

All orders placed on our website are considered wholesale business purchases. Due to the nature of wholesale transactions, returns, exchanges, and refunds are generally not accepted unless the product received is damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery with Clear unboxing video (from opening the sealed package)

To process your request, kindly provide:

• Order Number
• Product photos
• Clear unboxing video (from opening the sealed package)
• Description of the issue

Our team will review the request and, if approved, offer an appropriate solution, which may include:

• Replacement of the affected product(s)
• Credit note for future purchases
• Refund (where applicable)

No Return or Refund for the Following

Returns or refunds will not be accepted in the following situations:

• Change of mind after purchase.
• Products ordered incorrectly by the customer.
• Minor variations in color due to photography, lighting, or screen settings.
• Minor variations in size, weight, or finishing that are common in handcrafted or imitation jewellery.
• Normal wear and tear or damage caused after delivery.
• Requests submitted after 48 hours of receiving the order.
• Products that have been used, altered, or damaged by the customer.

Make-to-Order (MTO) Products

All Make-to-Order (MTO), customized, personalized, or specially manufactured products are created specifically according to the customer's requirements.

Therefore, all Make-to-Order (MTO) orders are strictly non-cancellable, non-returnable, and non-refundable.

Once production has started, no refund, cancellation, or exchange will be accepted for MTO orders under any circumstances, including changes in design, color, quantity, or customer preference.

Customers are requested to carefully review and confirm all product specifications before placing a Make-to-Order order. If you have any questions regarding your order, please contact our team before production begins.